Domande Frequenti
Find answers to your questions
National Line
We are connecting Sicily with Lamezia Terme, Cosenza, Salerno, Caserta, Rome, Florence, Bologna, Parma, Piacenza and Milan.
Regional Sicily Public Transport Line:
We connect Palermo with Marsala, Mazara del Vallo, Castelvetrano, Campobello di Mazara, Gibellina, Salemi, Partanna and Santa Ninfa.
Airport Lines
Connect Palermo Airport with Trapani Birgi Airport, Marsala, Mazara del Vallo, Castelvetrano, Campobello di Mazara, Gibellina, Salemi, Partanna and Santa Ninfa.
Connect Trapani Airport with Palermo Airport, Marsala and Palermo city.
Urban Line
– Castelvetrano-Selinunte
Castelvetrano-Triscina
Marsala
You can check the timetables by simulating the purchase of a ticket online at the following link: https://booking.autoservizisalemi.it/ by entering the route, date and number of passengers.
Or by checking the specific leaflets in the links section on our website.
It is strictly forbidden to transport dangerous goods, explosive or flammable materials, liquids in general, pets weighing more than 10 kg, bicycles, and electric scooters where the battery is not detachable.
You must check the travel date, time, departure stop, and arrival stop.
You must arrive at the departure stop at least 15 minutes before the scheduled time.
- Remain seated when the bus is in motion
- No smoking (including e-cigarettes)
- Do not consume alcohol
- Prohibition of speaking to or otherwise distracting the driver while the bus is in motion
- No disturbance to other passengers
- Obligation to occupy only one seat
- Obligation to wear seat belts and any other restraint devices
- Obligation to maintain the cleanliness of the bus and the equipment therein
- Prohibition of compromising the regularity and safety of travel and the level of service in any way
- Do not use the toilet when the bus is moving
Is it possible to buy a Salemi ticket:
- online or via the Salemi app
- at authorised Autoservizi Salemi ticket offices: https://booking.autoservizisalemi.it/agencies
- Calling the 0923.981120 with payment of the ticket at Sisal Mooney pay points
Yes, it is possible to cancel a Salemi ticket by sending an email to booking@autoservizisalemi.it by completing the form available online on our website at the following link:
If the ticket is purchased from your own account, cancellation can be carried out entirely autonomously with a refund credited to the electronic wallet.
Refunds are only possible if requested before the bus departure time.
Voucher
Refund valid for users who purchased from authorised resellers, through us
Customer service telephone number 0923.981120, or on the company website www.autoservizisalemi.it without registration.
- 18 hours until departure: a refund equivalent to 100% of the ticket price via
issue of COUPONS (valid for one year from date of issue) to be reused for a
Future travel. - 0 – 18 hours before departure: a refund equal to 80% of the ticket price via
issue of COUPONS (valid for one year from date of issue) to be reused for a
Future travel.
Bank transfer or direct credit to credit or debit card.
Refund valid exclusively for NATIONAL TRAVEL TICKETS – not permitted for
Travel titles concerning TPL Sicily lines.
- 48 + hours before departure: a refund amounting to 70% of the ticket price
paid by bank transfer (state the account holder and the IBAN code of the bank account where
make the credit). - 0 – 48 hours before departureunexpected refund.
Yes, it is possible to travel on all earlier or later services of the day, provided it is the same route and there is space available on the bus. A seat is only guaranteed for the time of the ticket purchased.
Registered users who have purchased online can manage changes to the date and time themselves via the "My Tickets - Journey Change" section.
If, however, the ticket was purchased at a ticket office, you can change the date or time by calling 0923.981120 I am sending an email to the address booking@autoservizisalemi.it.
Changes must be made strictly before the bus departure time.
Regional TPL return tickets can only be modified for the time, and never
on the date.
Call customer service on 0923.981120, or fill in the appropriate form on the website at the following link https://www.autoservizisalemi.it/assistenza/richiesta-di-reclamo/ to send an email to the address commerciale@autoservizisalemi.it
Call customer service on 0923 981120, or fill in the relevant form on the website at the following link: https://www.autoservizisalemi.it/assistenza/segnalazioni-e-suggerimenti/ to send an email to the address booking@autoservizisalemi.it
Yes, by purchasing the ticket online as a registered user, you simply need to click on the “i” for info on the ticket, and the map will open with the real-time geolocalisation of your bus.
1 large 20kg suitcase (checked baggage) + small bag or backpack on board the bus.
Passengers are reminded that baggage is the responsibility of the passenger; therefore, it is advised not to leave valuables in checked baggage that is unattended.
No, bicycles or electric scooters cannot be brought. Only classic pedal bicycles and scooters.
The transport of bicycles and scooters costs €10 on regional services and €15 on national services.
This extra service cannot be purchased online, but the supplement will be paid to the driver on board the bus, subject to availability in the hold.
Yes, it is possible to transport small animals weighing a maximum of 10 kg, upon payment of a full ticket, provided they travel inside a carrier measuring 30 x 30 x 40 cm. The carrier cannot be placed on a seat but must be kept on the floor.
Passengers transporting an animal are required to compensate for any damage caused to the bus, property, or other passengers.
Assistance dogs for blind people are always admitted, free of charge.
Yes, minors aged between 14 and 17 can travel alone by completing the following form:
If the minor needs to make a round trip, two separate forms must be completed by the parent or legal guardian, one for the outward journey and one for the return journey.
On our website www.autoservizisalemi.it in the section Assistance – Forms You will find the following link:
The file can be printed and attached to your luggage.
Contact our customer service at 0923.981120 providing all the details of the lost item or filling in the relevant form at the following link:
